. returns and exchange details
. all of my work is handmade with the utmost care. i try to be as descriptive as possible about all the jewelry in my shop, so please read descriptions and measurements carefully, and to contact me with questions prior to ordering.
. when ordering a ring, it is the customers responsibility to ensure that they have ordered the correct size. when a ring is ordered in the incorrect size it can possibly be re-sized, but this will be subject to a charge.
. if, by chance, you have received a faulty or damaged item, please contact me as soon as possible, latest within 7 days of receipt. i will then advise on how to proceed with the return.
. the item must be sent back in it’s original box and in unworn condition. the item is the recipient’s responsibility until it reaches us. for your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods with a tracking number. mezereem cannot be held responsible for returns that are lost in transit. if you are returning an item for a refund or an exchange, the cost of returning the item is your responsibility. your original postage costs will not be refunded unless the item you received was sent in error or is faulty (providing we are notified of faults within 7 days of receipt). we will not exchange goods that have been worn, do not have their original packaging or show obvious signs of abuse. in this instance, the goods will be returned to the buyer at his own cost. in the interests of fraud prevention, your refund will be issued to the same bank account from which it originated within 28 days of receipt of the return.
. please note that all ‘made to order’ jewelry sales are final and are not subject for return or exchange.
. payment policy
. your order will not be made or shipped before i have received the full payment
. shipping policy
. all orders will be packaged ready to gift
. shipping costs include packaging, postage and handling
. i will send you a notification once your order has been shipped
. the order will be shipped to the address given in your order details. please let me know immediately after payment if you like your order to be shipped to a different address
. i can't be held responsible if a package gets lost due to an incomplete or wrong shipping address provided by the buyer
. all orders are shipped with PostNL (https://www.postnl.nl/en/), this service does NOT include tracking number or insurance
. for tracking number and/or insurance, please upgrade your shipping to registered and insured shipping when placing your order
. european delivery times are usually around 1 week, international delivery times are regularly 1 . 2 weeks but may take up to 4 . 5 weeks due to unforeseen circumstances
. i am not responsible for delivery delays caused by Post NL
. i am not responsible if Post NL looses or damages a package, but in any case i will do my best to help you find your package
. for orders outside the EU import duties, taxes and charges are not included in the item price or shipping charges
. buyers are responsible for any customs and import taxes that may apply
. i am not responsible for delays due to the package being inspected by customs
. if you have any questions regarding shipping please contact me
. additional information
. all jewelry is made by hand by me, please do note that tiny differences can occur as each item is made by hand
. be aware i do not consider weekends or national holidays as ‘studio days’
. please keep in mind that my turnaround time considers other open orders
. processing time for each order varies, for details and current processing time please see individual items or updates on my website. if you have any question please contact me
. please let me know if you like a personalised message added, in case you ship directly to the lucky gift recipient